Frequently Asked Questions

Quick answers to common questions about orders, shipping, returns, and payments.

How long will delivery take?

Orders are typically processed within 1–2 business days. Delivery times vary by location but are usually 5–7 business days within India. International deliveries take longer — we'll show estimated delivery times at checkout.

What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery where available. All online payments are processed through secure, PCI-compliant payment gateways.

Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of placing them. After that time the order may already be packed or shipped. To request a change, contact our support at you@yourstore.com or WhatsApp +91 12345 67890.

What is your returns policy?

We offer 7-day easy returns on most items. Products must be unused, in original condition, and in original packaging. Some categories (e.g. intimate wear) may be non-returnable — see the product page for details.

How long do refunds take?

Refunds are processed within 5–7 working days after we receive the returned item. The actual time to reflect in your account depends on your bank or payment provider.

Still need help? Reach out to our support team at you@eclatte/Shopify.com or WhatsApp at +91 8073363310. We typically respond within 24 hours.

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